Help and FAQ Articles

Check out any of our help articles below, for both our Ecwid by Lightspeed and BigCommerce apps. If you’d like additional help with any of our apps or to request additional features, please email our support address at Please note that we’re located in the Eastern Time (ET) zone. Our typical hours would fall into working hours for Eastern Standard Time (EST) or Eastern Daylight Time (EDT).

However, we do strive to be as responsive as possible. You may still receive responses outside of normal working hours for those timezones!