Help and FAQ Articles

Check out any of our help articles below, for our Shopify, Ecwid by Lightspeed and BigCommerce apps. If you’d like additional help with any of our apps or to request additional features, please email our support address at support@athousandapps.com. Please note that we’re located in the Eastern Time (ET) zone. Our typical hours would fall into working hours for Eastern Standard Time (EST) or Eastern Daylight Time (EDT).

However, we do strive to be as responsive as possible. You may still receive responses outside of normal working hours for those timezones!

  • ScanWay – Changelog

    ScanWay is updated to match changing requirements from Shopify’s app APIs, to fix outstanding bugs and to better match our customers’ needs. December 3, 2024 November 22, 2024

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  • Getting Started

    The ScanWay app for Shopify Stores is made up of several related tools. Understanding how each tool functions and what is necessary for each tool to work should help you…

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  • Manage Barcode Label Templates

    The barcode label management tools are split into a few different ideas: Managing Labels When you click on the Manage label templates button from the main page of the ScanWay…

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  • View Batch Changes

    For any of the batch change tools (add, reduce or update), you’ll be able to see the results of your changes on the Batch Update Results page. To get to…

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  • Add Inventory

    The “Add Inventory” tool is a batch modification tool that adds to the inventory count of scanned items. To add inventory to multiple items, scan the barcodes for the items…

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  • Update Inventory

    Scanning Barcodes The “Update Inventory” tool is a batch modification tool that changes the inventory count of scanned items. To change inventory of multiple items, select a location for where…

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