Help and FAQ Articles

Check out any of our help articles below, for our Shopify, Ecwid by Lightspeed and BigCommerce apps. If you’d like additional help with any of our apps or to request additional features, please email our support address at support@athousandapps.com. Please note that we’re located in the Eastern Time (ET) zone. Our typical hours would fall into working hours for Eastern Standard Time (EST) or Eastern Daylight Time (EDT).

However, we do strive to be as responsive as possible. You may still receive responses outside of normal working hours for those timezones!

  • Create and Upload Supplier Assignments CSV

    In order to create a valid CSV for uploading supplier assignments, we’re going to need to start by downloading a product CSV from BigCommerce. We’ll then add in columns for…

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  • Print Warehouse Receiving Order Labels

    When you create a warehouse receiving order to mark a purchase order as being fulfilled, or partially fulfilled, you’re declaring that you’ve received inventory. If you have both the Barcode…

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  • Getting Started

    To get started with the Supplier Purchase Orders app, you’ll need to create app settings to describe payments and taxes for your store, suppliers, and you’ll need to have a…

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  • Update Purchase Order Shipments

    Track Shipping Information When a purchase order is either Open or Partially Fulfilled, you can add shipment information that’s been sent to you by your supplier. In order to manage…

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  • Supplier Purchase Orders App Settings

    Setting a Logo In order to have your store’s logo appear in a downloaded purchase order PDF, you will need to upload the logo in the app’s settings page. Click…

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  • Manage Supplier Product Assignments

    Select a Supplier When you want to make purchase orders, you’ll need to have a list of suppliers who can receive those orders, and those suppliers will need to have…

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  • ScanWay – Changelog

    ScanWay is updated to match changing requirements from Shopify’s app APIs, to fix outstanding bugs and to better match our customers’ needs. March 24, 2025 December 3, 2024 November 22,…

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  • Getting Started

    The ScanWay app for Shopify Stores is made up of several related tools. Understanding how each tool functions and what is necessary for each tool to work should help you…

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  • Manage Barcode Label Templates

    The barcode label management tools are split into a few different ideas: Managing Labels When you click on the Manage label templates button from the main page of the ScanWay…

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  • View Batch Changes

    For any of the batch change tools (add, reduce or update), you’ll be able to see the results of your changes on the Batch Update Results page. To get to…

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  • Add Inventory

    The “Add Inventory” tool is a batch modification tool that adds to the inventory count of scanned items. To add inventory to multiple items, scan the barcodes for the items…

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  • Update Inventory

    Scanning Barcodes The “Update Inventory” tool is a batch modification tool that changes the inventory count of scanned items. To change inventory of multiple items, select a location for where…

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